Relentless About Customer Support

Your peace of mind is our priority.

Need support with your system?

  • Email: support@reduxio.com
  • US: 1-855-REDUXIO / 1-855-733-8946
           1-866-992-5867
  • International: +972-72-258-5051
  • Israel: 1801-22-1234

Breakthrough technology, coupled with world-class support.

Get fast, professional assistance from our support engineers (in the rare cases when you do need support)

Forget about monitoring storage - Without you even noticing it, StorSense™, our advanced proactive cloud-based service with 24x7 automated monitoring and alerting, enables our support staff to identify any abnormal behavior or trend and start investigating immediately.


Don’t take our word for it. Here’s what our customers have to say.

“My experience has been really really positive, I love it when you call for support and someone answers and then gives you the direct line back to them, so if you aren’t completely satisfied or you have another question to follow up on, they are there and that really means a lot.”

Zach Boewer

VP of IT, Scale Venture Partners

Check out our support plans

Simplified support offerings that cater to your exact needs:

Platinum Care Gold Care
24x7x365 4 hours response time, phone/email -
9am–5pm, Mon-Fri 8 hours response time, phone/email -
Automatic continuous system monitoring
Parts Delivery and Replacement 4 hours onsite NBD*
Access to knowledge base & support portal
Access to O/S updates and downloads
On-site Spares Kit option Optional Optional
* Next business day (if parts replacement has been requested before 3 pm)