Your peace of mind is our priority.
Get fast, professional assistance from our support engineers (in the rare cases when you do need support)
Forget about monitoring storage - Without you even noticing it, StorSense™, our advanced proactive cloud-based service with 24x7 automated monitoring and alerting, enables our support staff to identify any abnormal behavior or trend and start investigating immediately.
“My experience has been really really positive, I love it when you call for support and someone answers and then gives you the direct line back to them, so if you aren’t completely satisfied or you have another question to follow up on, they are there and that really means a lot.”
VP of IT, Scale Venture Partners
Simplified support offerings that cater to your exact needs:
|Platinum Care||Gold Care|
|24x7x365 4 hours response time, phone/email||-|
|9am–5pm, Mon-Fri 8 hours response time, phone/email||-|
|Automatic continuous system monitoring|
|Parts Delivery and Replacement||4 hours onsite||NBD*|
|Access to knowledge base & support portal|
|Access to O/S updates and downloads|
|On-site Spares Kit option||Optional||Optional|